FAQs

About Us

Where Is WaterWatch Located?

What Locations Can WaterWatch Service?

What Utilities Can WaterWatch Submeter?

Submetering Basics

What Is Utility Submetering?

How Does Utility Submetering Work?

How Do I Read My Meter?

Can I Read My Meter?

Billing Services

When Do I Receive My Bill?

How Can I Pay My Bill?

Who Answers Billing Questions?

Am I The Only Person Being Charged For Utility Costs?

Who Do I Notify If I am Moving and Would Like A Final Bill?

Billing Definitions


About Us

Where Is WaterWatch Located?

WaterWatch corporate headquarters are located at 67 Warehouse Street Rochester, New York 14608.

What Locations Can WaterWatch Service?

Our wireless technology allows WaterWatch to read submeters in communities across the nation. If your property requires a meter reader to record monthly meter usage, we also offer a nationwide network of meter readers. Click on Contact Us to view our current territory locations.

What Utilities Can WaterWatch Submeter?

WaterWatch can submeter water/sewer, gas, and electric for multi-family residential, condominium, and commercial properties. Our billing statements allow for property owners to pass through charges such as: water, sewer, gas, electric, rent, trash, cable TV, association fees, and parking fees. Click here to see an example billing statement.

Submetering Basics

What Is Utility Submetering?

Utility submetering is the process of allocating utility costs to individual residents in rental properties. Costs are allocated on the basis of actual use as measured by a submeter installed in each unit. Each month, the meter is read using a variety of meter reading methods and equipment. Meter data is collected and processed according to current local municipality’s rates. Your residents will then receive a monthly billing statement with their calculated portion of the utility usage used.

How Does Utility Submetering Work?

WaterWatch will install individual submeters in each unit and link them through a special interface. We then utilize our real time software application to collect and interpret usage information at our corporate office. WaterWatch will bill and collect resident payments and reimburse the property owner for the resident’s usage

How Do I Read My Meter?

Most units have a meter installed inside the utility closet or in the building’s master utility closet. The register head of each meter has an odometer appearance and the numbers on each dial are the meter reads. Depending on the meter’s number of dials, a multiplier may be needed, for example: 1,000, 100, 10 or 1. To calculate your utility usage, subtract the previous read from the most current read.

Can I Read My Meter?

Yes, if you prefer you can read your meter and record the meter read. You may email or communicate directly with WaterWatch to submit you meter reads by calling 800-256-9826.

Billing Services

When Do I Receive My Bill?

Every 30 days you will receive a billing invoice via the US Postal Service or e-bill. Final move-out bills are read and calculated immediately and will be mailed to your new forwarding address.

How Can I Pay My Bill?

You can pay your bill by mailing a check, money order, or cashier’s check to the WaterWatch customer service address. We also accept payment via telephone, credit card, online e-bill, ACH payment, pay at property, or you can pay at the WaterWatch billing office.

As a resident, you also have online account access and payment options available through www.mywaterwatchbill.com. Visa or MasterCard are accepted.

All payments must be submitted with the attached billing remittance stub by the posted due date. A late charge will be applied for overdue balances and the non sufficient funds fee is $20.00.

Who Answers Billing Questions?

A WaterWatch representative is available from 8:30 a.m. – 5:00 p.m. eastern time to answer any of your billing questions. Feel free to contact us at 800-256-9826 to speak directly with a customer representative or access your account online at www.mywaterwatchbill.com.

Am I The Only Person Being Charged For Utility Costs?

No, every resident in the property receives a monthly statement of charges for utilities. Depending on the property’s billing method; your usage is based on your unit’s submeter, an allocated portion of your units submeter, or RUBS formula. Utility submetering has been successfully put into practice for many years in both residential and commercial properties throughout the nation.

Who Do I Notify If I am Moving and Would Like A Final Bill?

You may notify property management or call WaterWatch 800-256-9826 with your final move out information. You are expected pay all utility cost associated with your unit up to your lease expiration date.

Billing Definitions

  • Late Payment Charge – Your payment is due when you receive your bill. A monthly late payment charge will be assessed on any unpaid balance, including service billing arrears and unpaid late payment charges.
  • Non Sufficient Funds Charge – A $20.00 NSF charge will be applied.
  • Base Charge – Reflects administrative costs for mailing bills and all operational costs.
  • Meter Read Charge – Reflects WaterWatch costs associated with meter reading.
  • Meter Multiplier – Some meters require a multiplier be added to convert readings to total actual use. For meters that already record total use, no meter multiplier is shown.
  • Gallons – A measure of the quantity of water you used.
  • Cubic Feet – A measure of the quantity of the gas you receive.
  • Gas Heat Content – Used to convert a quantity of gas (in cubic feet) to a measure of heat content. You are billed on the basis of the heating capacity of the gas you use, which is measured in therms and varies from month to month.
  • Therm – To calculate therms, multiply cubic feet of gas used by the gas heat content.
  • Kilowatt-Hour (kwh) - A measure of the quantity of electricity you receive. A kwh equals 1,000 watt-hours of electricity use. One kwh equals the energy needed to operate a 100-watt light bulb for ten hours.